Welcome to US Home Organize & Clean’s FAQ section! We’re here to help you create beautifully organized spaces with our premium storage solutions. Below you’ll find answers to common questions about our products, delivery, payments, and more.
About Our Products
What types of organizational products do you offer?
We specialize in home organization solutions across multiple categories including:
- Bathroom organization (counters, shelves, makeup organizers)
- Closet systems (hangers, garment racks, shoe storage)
- Laundry room essentials (baskets, hampers, drying racks)
- Cleaning tools and storage solutions
- Space-saving solutions like over-door hooks and carts
Are your products durable and high-quality?
Absolutely! We carefully select materials that balance durability with aesthetic appeal. Our bathroom organizers resist moisture, closet systems support heavy garments, and all products undergo quality checks before shipping. We stand behind every item we sell.
Do you offer complete organizing systems or individual pieces?
Both! We cater to customers who need single replacement items as well as those undertaking complete organizational makeovers. Many of our products are modular and designed to work together for cohesive systems.
Ordering & Account Questions
How do I create an account?
During checkout, simply select “Create an Account” after entering your email address. You’ll be able to save shipping information, track orders, and view purchase history. We never share your information with third parties.
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Can I modify or cancel my order after placement?
We process orders quickly to get your organizational solutions to you promptly. If you need to modify or cancel, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered the shipping process.
Shipping & Delivery
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, arriving 10-15 business days after processing (1-2 business days)
- Free Shipping: For orders over $50 via EMS, arriving 15-25 business days after processing
Do you ship internationally?
Yes! We ship worldwide except to some Asian and remote regions. International customers may be responsible for customs fees depending on their country’s regulations. These fees are not included in your order total.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can also log into your account to view order status and tracking details. Our carriers provide updates throughout the delivery process.
What if my package is delayed?
While we carefully estimate delivery windows, occasional delays can occur with carriers. If your package is significantly delayed, please contact us at [email protected] with your order number and we’ll investigate with the carrier.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused, in original packaging, and in resalable condition. To initiate a return, please email our customer service team with your order number and reason for return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method as we can’t credit returns that don’t reach our warehouse.
How long do refunds take to process?
Once we receive and inspect your return, refunds are typically processed within 5-7 business days. The timing of the credit appearing in your account depends on your financial institution.
Do you offer exchanges?
Yes! For size or color exchanges, please contact us within 15 days of delivery. We’ll guide you through the exchange process which may involve returning the original item and placing a new order.
Additional Questions
Can I get advice on organizing my space?
Absolutely! While waiting for your delivery, we recommend measuring your spaces and taking “before” photos. Our blog (coming soon!) will feature organizing tips. For specific questions, our customer service team can offer basic advice based on our product offerings.
Do you offer bulk discounts for large orders?
For large orders (typically 10+ of the same item or complete home organization projects), please contact us at [email protected] before placing your order. We’re happy to discuss potential discounts for substantial purchases.
How can I contact customer service?
Our dedicated team is available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday). For reference, always include your order number if your question relates to a specific purchase.
Didn’t find your question answered here? We’re always happy to help! Reach out to our customer service team at [email protected] for personalized assistance with your home organization needs.